US RETURNS ELIGIBILITY WINDOW:

To qualify for a return, items must be postmarked and shipped back within 5 days from the date your shipment was delivered for a refund.

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PACKAGING REQUIREMENTS:

• Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.

• Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

• Toys Collectibles, and Other Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

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REFUND OPTIONS:

1. Store Credit: receive store credit for the amount of your return less shipping.

2. Refund: receive refund back to your original payment method less shipping.

3. Exchange: To ensure the availability of the new item/size you want, we do not offer exchanges. You may simply return the item and re-order the correct item/size. 

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ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:

• Items marked as final sale; this usually includes collaborations and limited releases. 

• Free gifts or promotional items with retail value.

• Returns received in damaged/worn condition.

• For hygienic reasons, headwear and facial accessories, cannot be returned.

• Original shipping charges, except in cases where we have made a shipping error.

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ITEMS ELIGIBLE FOR WEBSTORE CREDIT ONLY:

US Returns received between 14 and 30 days after the original order shipment delivered date. Late returns for store credit will be processed free of charge, while return for a refund to your original payment method (i.e. credit card, PayPal) will required a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you.  

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HOW TO MAKE YOUR RETURN:

1. As long as the item is unworn and in its original packaging, you can return the item back to us without making a return request on the site. Please be aware that all items purchased on gtothewall.com must be mailed back to the address provided once you place a return inquiry to email info@gtothewall.com. 

2. Place your item(s) (in unworn condition and with tags attached and in its original packaging) in a securely sealed shipping package; please be sure to properly protect the item.  Please include your order number and your reason for return on a piece of paper inside the package. If you are not able to locate your order number, please submit a contact inquiry.

3. Send it off. Be sure to obtain a tracking number!

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Return your package via the US Postal Service, UPS, or FedEx. Again, be sure to obtain a tracking number. 

For US Postal Service:

Take your package to a US Post Office. Find locations here.

Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.

 

For UPS:

Take your package to a UPS store. Find locations here.

Be aware that leaving your package in a UPS drop box or giving it to a UPS Ground driver may add additional transit time and cause delays in processing your return.

 

For FedEx:

Take your package to a FedEx store. Find locations here.

Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.

Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt.

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We'll email you once we process your return or exchange.

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Please note: We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages in transit.